Make a payment

We are a Medicare and Medicaid certified home health agency. We are also affiliated with many major managed care plans and most insurance carriers. If you need home health, our billing specialists will be happy to verify coverage and bill insurance directly for services.

Payment Options

Medicare is a national health insurance program provided by the federal government. It covers people age 65 or older and people of all ages with certain disabilities or end-stage renal disease. To receive Medicare coverage for home health, you must meet all four of the following criteria:

  • A doctor must determine that medical care in your home is necessary and make a home health care plan for you accordingly.
  • You must also need at least one of the following services:
    • Intermittent (part-time) skilled nursing care
    • Physical or speech therapy
    • Continued occupational therapy
  • You must also be homebound.
  • The home health agency caring for you must also be approved by the Medicare program. Approved agencies like Visiting Nurse Association are typically referred to as “Medicare certified agencies.”

If you or your loved one receive Medicare benefits and meet all four criteria, Medicare will cover:

  • Skilled nursing on a part-time basis, as long as your home health care provider is a registered or licensed practical nurse.
  • Rehabilitation therapy, if ordered by your doctor.
  • Home health aide services on a part-time basis. Medicare will only cover home health aide services if you are also getting skilled care like nursing or other therapy.
  • Medical social work services to assist with social and emotional concerns related to your illness, injury or condition.
  • Certain medical supplies, such as wound dressings.

Medicare does not pay for:

  • 24-hour per day care in the home
  • Meals delivered to the home
  • Homemaker services (such as cleaning, laundry, shopping, etc.)

If you need home health care, our billing specialists can assist with determining Medicare coverage for your individual needs. Please call 816-627-6210.

To learn more about Medicare in general, call 1-800-MEDICARE or visit medicare.gov.

Medicaid is a federal and state program that pays for certain health care services provided to low-income patients, including home health. It is up to each state to determine its own requirements and coverage. To qualify for Medicaid, beneficiaries must have low-incomes, little savings and no other substantial assets, as defined by the state.

All states allow Medicaid to pay for basic home health care, which includes:

  • Skilled nursing (part-time)
  • Home health aide services
  • Medical supplies and equipment

Medicaid may pay for homemaker and other services not paid for by Medicare. Additional coverage and patient eligibility requirements vary by state:

Kansas Medicaid

In Kansas, Medicaid also covers home health rehabilitation therapy services. The state of Kansas does not require patients to be homebound to qualify for home health coverage, but prior authorization for home health services may be required.

Missouri Medicaid

Missouri Medicaid only pays for rehabilitation therapy services if the Medicaid benefits are due to blindness. To qualify for home health coverage from Missouri Medicaid, the patient must be homebound.

If you need home health care, our billing specialists can assist with determining Medicaid coverage for your individual needs. Please call 816-627-6210.

You can also obtain more information about Medicaid coverage for home health care by contacting your state’s medical assistance office:

In most cases, private insurance covers a portion of home health services for acute (short-term) needs. Patients are typically responsible for making partial payments via co-pays and/or deductibles. Most insurance plans require that your doctor determines a need for medical care in your home and develops a plan of care.

There are several different types of plans that cover home health care:

  • Health Maintenance Organizations (HMOs)
  • Preferred Provider Organizations (PPOs)
  • Indemnity plans
  • Medicare Advantage (MA+) plans *

Eligibility criteria for many private insurance plans are similar to Medicare guidelines. To find out if Visiting Nurse Association (VNA Home Health) accepts your insurance plan, call our billing specialists at 816-627-6210 or contact us online. We will be happy to determine your plan’s home health qualification guidelines and coverage for home health care by contacting your carrier. You may also find it helpful to contact your insurance provider’s member services directly.

* MA+ plans must provide coverage for all the same services as Medicare, but restrictions may vary.

There may be times when home health care is not covered by third party payers, and you or loved ones pay out-of-pocket instead. Typically this occurs under one or more of the following circumstances:

  • Patient benefits are exhausted
  • Insurance plan no longer covers the necessary home health services
  • Patient no longer qualifies for federal or state financial assistance
  • Patient no longer meets the payer’s criteria to receive home health care

Whatever the reason, sometimes patients and their families must pay for home health services privately (out-of-pocket); for some others, private individual pay is preferred. By avoiding care limitations imposed by government programs and private insurance plans, individual pay enables more flexibility in the type, duration and amount of services provided for the patient.

Individuals who pay privately out-of-pocket may purchase home health services from Visiting Nurse Association (VNA Home Health) by the visit. Call 816-531-1200 for more information.

Medicare

Medicare is a national health insurance program provided by the federal government. It covers people age 65 or older and people of all ages with certain disabilities or end-stage renal disease. To receive Medicare coverage for home health, you must meet all four of the following criteria:

  • A doctor must determine that medical care in your home is necessary and make a home health care plan for you accordingly.
  • You must also need at least one of the following services:
    • Intermittent (part-time) skilled nursing care
    • Physical or speech therapy
    • Continued occupational therapy
  • You must also be homebound.
  • The home health agency caring for you must also be approved by the Medicare program. Approved agencies like Visiting Nurse Association are typically referred to as “Medicare certified agencies.”

If you or your loved one receive Medicare benefits and meet all four criteria, Medicare will cover:

  • Skilled nursing on a part-time basis, as long as your home health care provider is a registered or licensed practical nurse.
  • Rehabilitation therapy, if ordered by your doctor.
  • Home health aide services on a part-time basis. Medicare will only cover home health aide services if you are also getting skilled care like nursing or other therapy.
  • Medical social work services to assist with social and emotional concerns related to your illness, injury or condition.
  • Certain medical supplies, such as wound dressings.

Medicare does not pay for:

  • 24-hour per day care in the home
  • Meals delivered to the home
  • Homemaker services (such as cleaning, laundry, shopping, etc.)

If you need home health care, our billing specialists can assist with determining Medicare coverage for your individual needs. Please call 816-627-6210.

To learn more about Medicare in general, call 1-800-MEDICARE or visit medicare.gov.

Medicaid

Medicaid is a federal and state program that pays for certain health care services provided to low-income patients, including home health. It is up to each state to determine its own requirements and coverage. To qualify for Medicaid, beneficiaries must have low-incomes, little savings and no other substantial assets, as defined by the state.

All states allow Medicaid to pay for basic home health care, which includes:

  • Skilled nursing (part-time)
  • Home health aide services
  • Medical supplies and equipment

Medicaid may pay for homemaker and other services not paid for by Medicare. Additional coverage and patient eligibility requirements vary by state:

Kansas Medicaid

In Kansas, Medicaid also covers home health rehabilitation therapy services. The state of Kansas does not require patients to be homebound to qualify for home health coverage, but prior authorization for home health services may be required.

Missouri Medicaid

Missouri Medicaid only pays for rehabilitation therapy services if the Medicaid benefits are due to blindness. To qualify for home health coverage from Missouri Medicaid, the patient must be homebound.

If you need home health care, our billing specialists can assist with determining Medicaid coverage for your individual needs. Please call 816-627-6210.

You can also obtain more information about Medicaid coverage for home health care by contacting your state’s medical assistance office:

Private Insurance

In most cases, private insurance covers a portion of home health services for acute (short-term) needs. Patients are typically responsible for making partial payments via co-pays and/or deductibles. Most insurance plans require that your doctor determines a need for medical care in your home and develops a plan of care.

There are several different types of plans that cover home health care:

  • Health Maintenance Organizations (HMOs)
  • Preferred Provider Organizations (PPOs)
  • Indemnity plans
  • Medicare Advantage (MA+) plans *

Eligibility criteria for many private insurance plans are similar to Medicare guidelines. To find out if Visiting Nurse Association (VNA Home Health) accepts your insurance plan, call our billing specialists at 816-627-6210 or contact us online. We will be happy to determine your plan’s home health qualification guidelines and coverage for home health care by contacting your carrier. You may also find it helpful to contact your insurance provider’s member services directly.

* MA+ plans must provide coverage for all the same services as Medicare, but restrictions may vary.

Individual Pay

There may be times when home health care is not covered by third party payers, and you or loved ones pay out-of-pocket instead. Typically this occurs under one or more of the following circumstances:

  • Patient benefits are exhausted
  • Insurance plan no longer covers the necessary home health services
  • Patient no longer qualifies for federal or state financial assistance
  • Patient no longer meets the payer’s criteria to receive home health care

Whatever the reason, sometimes patients and their families must pay for home health services privately (out-of-pocket); for some others, private individual pay is preferred. By avoiding care limitations imposed by government programs and private insurance plans, individual pay enables more flexibility in the type, duration and amount of services provided for the patient.

Individuals who pay privately out-of-pocket may purchase home health services from Visiting Nurse Association (VNA Home Health) by the visit. Call 816-531-1200 for more information.

Ways to Pay

Here are the ways you can pay for your services at Visiting Nurse Association.

By Phone

To make a payment via phone, call (816) 531-1200.

By Mail/Check

Mail a check or money order to VNA KC, 1300 E 104th St, Suite 300, Kansas City, MO 64131.

We will work with you and your loved ones to make sure you can afford the care you deserve.

Call (816) 531-1200 to learn more.

What you need to know about
Medicare and Medicaid

Medicare and Medicaid provide health insurance for numerous Americans, but oftentimes people don’t understand how coverage works for our core programs. We’ve put together a resource that outlines what each program is and how they work with hospice and home health.

Learn More
FAQs

Frequently Asked Payment Questions

Here are the most common questions we get from patients and caregivers regarding paying for services at VNA.

Can I get reimbursed for time spent managing my home health patients?

Often, with documentation of agency correspondence on file and copies of certifications in the chart, physicians can bill Medicare for managing patients in home health care (code G0179 is used for initial certification, and for each follow up). For more information contact VNA at 816-531-1200.

How does VNA Home Health compare to other home health agencies nationally?

VNA measures the health outcomes of our patients each quarter. We analyze these outcomes closely to determine the strengths and weaknesses of services rendered during that period of time. After reviewing outcome results, we develop and implement strategies to continuously improve our programs and the overall quality of care in every aspect of services provided.

How can I make a referral to VNA Home Health?

VNA Home Health accepts referrals by phone at 816-627-6210 or by fax at 816-627-6235. If you prefer faxing your orders, feel free to request a VNA fax referral form that makes the process quick and simple. As always, if there are any questions regarding the referral process, contact the patient referral center at 816.627.6210.

Who can I contact if I have more questions?

For more information or assistance, please contact us online or call our main office at 816-531-1200. Regular office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.